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Tarven-FAQ — all the answers in one place.
Select a category below and open the questions that apply to you.
If needed, Tarven-Support is here to help.
🎯 Pilotage de Projets et Programmes IT stratégiques
All prices are shown in CHF incl. VAT. The exact VAT is calculated at checkout according to your country and status (individual/company).
The invoice is sent automatically by email after payment. If needed, you can also request a duplicate via Tarven-Support.
Check 3-D Secure verification, your card limit, or try another card. If the issue persists, contact Tarven-Support.
Yes. Payments are processed by Stripe (PCI DSS certified). Card data are encrypted and never stored by Tarven. Your bank may require 3-D Secure verification.
Only the technical information required (payment ID, card brand/last 4 digits, billing details) — never the full card number or CVC.
You are charged immediately. You automatically receive a receipt/invoice by email.
T-Points do not expire and are non-refundable. In case of an error (double charge, incorrect amount), contact us — we will correct it.